Director of Customer Services

POSITION:                 Director of Customer Services
LOCATION:               Lincolnshire, IL
REPORTS TO:          Scott Fosdick, President – Market Region Americas

 

RESPONSIBILITIES

  • Develop, execute, lead and continuously improve a customer service strategy to align with corporate goals.  Take a primary role in the customer activities to maintain existing accounts and acquire new customers.
  • Utilize excellent in-depth knowledge of company products and programs to determine service product offerings and establish sale prices and acceptable margins for all products and services sold. 
  • Analyze customer statistics to formulate programs and procedures for continuous improvement of processes and service. 
  • Provide clear direction and support to the service group to ensure timely service and effective and efficient operation of the Customer Services Department.   Act as a consultant with critical customer situations to obtain the best solutions and maintain an effective service level for the customer. 
  • Establish a communication link between the Heads of Sales, Service Managers, dealer networks, customers and company to optimize sales and enhance the company’s reputation.
  • Establish departmental service sales and overhead budget in coordination with the Chief Financial Officer as per company guidelines.  Monitor and maintain overhead costs, including overtime and travel expenses, to align with budget and optimize revenue and profits.
  • Travel both national and international to GF Machining Solutions locations and customers is required on a regular basis to cultivate internal and external relationships.

 

QUALIFICATIONS

  • Bachelor’s degree in sales or business; and four to six  years machine tool service management experience or training, or equivalent combination of education and experience.  Master’s Degree beneficial.
  • Professional demeanor with excellent interpersonal and relationship building skills.  A strong commitment to providing outstanding customer service.
  • Computer skills including customer management software and Microsoft Office (Word, Excel, PowerPoint).  Great Plains experience helpful.

 

 

CONTACT

GF Machining Solutions LLC

Darlene Regilio
Director of Human Resources          

560 Bond Street
Lincolnshire, IL 60069

Phone: (847)955-7172
Fax:  (847)913-5342
Email:  darlene.regilio@georgfischer.com

www.gfms.com/us

 

We are an Affirmative Action / Equal Opportunity Employer Minority/Female/Disability/Veteran

 

Posting Date:   April 1, 2017

About GF Machining Solutions