Twelve times faster recovery than with any on-site, scheduled intervention
Your machine is in expert hands: you are guaranteed an accurate and quick diagnosis followed by swift intervention. If needed, a combination of solutions allows you to get up running quickly and efficiently thanks to our live remote assistance, as if we were physically at your side. You get fast track service intervention scheduling, meaning no more downtime.
Free dedicated support by phone during local standard working days.
Digital assistance tools including remote control and diagnostic, as well as smartphone messaging on machine status and job progress.
Service request follow-up within 30 minutes and 1 hour call back as well as fast track scheduling for on-site intervention.