Available for all GF Machining Solutions technologies, rConnect comprises various services which empower manufacturers to increase their productivity. First, there is the Customer Cockpit, the user interface and the door to GF Machining Solutions’ digital service world. It connects customers with their production facilities via personal computer (PC) or mobile device from anywhere at any time. rConnect’s Live Remote Assistance (LRA) module provides direct access to GF Machining Solutions experts; it facilitates face-to-face assistance by using audio, video, chat and many more functionalities.
In addition, the rConnect Messenger app delivers machine data to users’ mobile devices. With Messenger, manufacturers gain insight into the efficiency of their workshops by continuously monitoring their GF Machining Solutions machines. Messenger delivers notifications such as machine status, messages and jobs to users’ mobile devices to keep users constantly informed about their production. Users can supervise their workshops from anywhere and monitor the progress of their machines from their mobile devices. Combined with LRA, Messenger is an indispensable app for daily business activities, keeping users continuously connected with their workshops.
Certification by the independent organization TÜVIT guarantees an optimal level of security for the server on which GF Machining Solutions data is hosted and stored. An encrypted, point-to-point connection guarantees the security of users’ sensitive data.