Contact Us

GF Machining Solutions' customer support program maintains the highest levels of integrity to provide an unmatched level of customer service. Our company is committed to its customers and only succeeds when you are completely satisfied. Therefore, our highly knowledgeable representatives are available by phone and by email to exceed your expectations.

CSC - Customer Support Center Contact Information

Main Phone # 847.913.5300 (Local) or 800.282.1336 (Toll-Free) followed by Extension

Hotline Instructions (3 Options):

1- Phone into 847-913-5300 and follow the prompts.
2- Phone in and pick 4 digit extension to reach appropriate queue.
3- Email into appropriate queue. (emails into Hotline will be assigned to the next available Tech)

Please note- all calls are assigned to the next available Tech. Please do not hang up as you will lose your place in line.

CUT - Wire EDM Machines - Service & Technical Support
CUT - Wire EDM Division Phone Extension E-mail
Agie Wire 847-913-5300 x1961 Agie Wire Service E-mail
Charmilles Wire 847-913-5300 x1960 Charmilles Wire Service E-mail
Agie Charmilles Wire 847-913-5300 x1967 Agie Charmilles Wire E-mail
Wire Parts Identification 847-913-5300 x1978 Wire Parts Identification E-mail
FORM - Sinker & Drill EDM Machines - Service & Technical Support
FORM - Sinker & Drill EDM Division Phone Extension E-mail
Agie Sinker & Drill 847-913-5300 x1964 Agie Sinker Service E-mail
Charmilles Sinker & Drill 847-913-5300 x1959 Charmilles Sinker Service E-mail
Agie Charmilles Sinker & Drill 847-913-5300 x1963 Agie Charmilles Wire E-mail
Sinker & Drill Parts Identification 847-913-5300 x1978 Sinker Parts Identification E-mail
Milling Machines - Service & Technical Support
Service Department Phone Extension E-mail
Milling Technical Support 847-913-5300 x1942 Milling Service E-mail
Milling Parts Identification 847-913-5300 x1949 Milling Parts Idenfitication E-mail
Laser Machines - Service & Technical Support
Service Department Phone Extension E-mail
Laser Technical Support 847-913-5300 x1945 Laser Service E-mail
Turbine - Liechti - Service & Technical Support
Service Department Phone Extension E-mail
Liechti Technical Support 847-913-5300 x7222 Liechti Service E-mail
System 3R - Service & Technical Support
Service Department Phone Number E-mail
System 3R Technical Support 847-439-4888 System 3R Service E-mail

Applications & Programming Support

Applications & Programming Support
Applications Department Phone Extension E-mail
Wire EDM Applications Support 847-913-5300 x1947 Wire EDM Applications E-mail
Sinker EDM Applications Support 847-913-5300 x1948 Sinker EDM Applications E-mail
Milling Applications Support 847-913-5300 x1966 Milling Applications E-mail
Laser Applications Support 847-913-5300 x1946 Laser Applications E-mail
Liechti Applications Support   Liechti Applications E-mail

Purchase Orders

Purchase Orders
Department Phone Extension E-mail
Parts Orders / Consumables 847-913-5300 x1970 Parts & Consumables POs E-mail
Service - Admin Team 847-913-5300 x2999 Service POs E-mail (Non-Technical)
Liechti POs   Liechti PO E-mail

GFMS - US Service / CSC Channels for Support

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