All-inclusive service

Our subscription packs feature a comprehensive range of services that guarantee the access and support needed to get the most out of your assets today, while preparing for the challenges of tomorrow.

Success Packs

Bronze

Get back on track fast

Bronze+

Achieve flawless production

Silver

Set the foundation for growth

Silver+

Secure your future

 

Services overview

Bronze | Bronze+ | Silver | Silver+

Hotline

Free dedicated support by phone during local standard working days.

rConnect

Digital assistance tools including remote control and diagnostic, as well as smartphone messaging on machine status and job progress.

Speedy Access

Service request follow-up within 30 minutes and 1 hour call back as well as fast track scheduling for on-site intervention.

 

Bronze+ | Silver | Silver+

Advanced Diagnosis

Annual check-up on the key component of a machine (e.g. spindle for milling machines) with detailed report.

Extended Remote Support

rConnect support 24 hours a day during local standard working days (Monday to Friday)

 

Silver | Silver+

Preventive Maintenance

An annual scheduled intervention on site including an OEM certified maintenance kit.

Discounts

Preferred pricing on parts and labor related to preventive maintenance and on-site intervention.

Certificate

Issued every year for customers using GF Machining Solutions certified wear parts and maintenance services.

Upgrade

Innovative upgrade.

 

Silver+

Secure Backup

Annual software backup on USB or clone on external device.

Ball Bar Testing

Yearly positioning performance check-up for NC machines according to high accurate measure of circular path.

Extended Warranty

Additional one year warranty with spare parts, Step-Tec spindles and labor included.

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