Bronze | Get back on track fast

Your machine is in expert hands: you are guaranteed an accurate and quick diagnosis followed by swift intervention.

Twelve times faster recovery than with any on-site, scheduled intervention

You produce highly qualitative parts to tight delivery time-frames. If anything were to go wrong, your production output would be directly impacted in proportion to the length of interruption

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Distinctive services

Hotline

Free dedicated support by phone during local standard working days.

rConnect

Digital assistance tools including remote control and diagnostic, as well as smartphone messaging on machine status and job progress.

Speedy Access

Service request follow-up within 30 minutes and 1 hour call back as well as fast track scheduling for on-site intervention.

Services overview

Bronze Success Pack

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Success Packs

Our Success Packs are designed to maximise your return on investment and empower you in your quest for success—across all industrial segments.

Advanced Services

Customer Services offers advanced services to guarantee that your equipment performs at its original state of precision.

Digital Services

On site services

You get the fastest, most professional support from more than 100 experienced Helpline specialists with direct access to our global know-how network.