My rConnect

Digital services for all your GF machines, anytime, anywhere

Available for all GF machines

One platform supporting digital services

Access through our Success Packs service offers

Modern and secure technology

Open and evolving solution

No compromise on security

Platform
Features
Connection
Security

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A service accessible for all GF machines

Excel machine productivity
Data in the palm of your hand
Simple navigation
Prevent unplanned downtime
Real-time analysis

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First-rate support, anytime, anywhere

On your smartphone, tablet or computer:

Digital assistance

• All GF machines are supported

• Chat, video conferencing, white board and file transfer on computer and phone

• See machine Success Pack subscription status

• Assign and manage service cases

• Trace all open and closed service cases

Live remote assistance

• For connected machines with Edge device

• Remote access to machine HMI

• Access your machines online

• Our expert diagnosticians can access your machine for troubleshooting

Machining state

• For OPC UA + MT Connect protocols

• Live data

• Machine monitor

• Notification of machine status change

• Access applications to improve production

Main features

Asset overview

All your machines are perfectly visible. See either machine, plant or organization. Check machine location and all about your machines, including connection status.

Service case management

Open service cases anytime, anywhere and assign them the corresponding severity. Access service case history, overview and current status. Filtering and advanced search are also possible.

Conferencing and communication

Assistance is effective with conferencing: improve troubleshooting efficiency by using chat rooms as well as video conferencing, screen and file sharing.

Machine documentation

With My rConnect, you hold all the machine-related documentation at one place. Stored documents can include machine model specifics, manuals, datasheets, test results and certificates, as well as configuration descriptions and maintenance or service documentation.

Remote access

Remote access*

My rConnect provides remote accessibility to your connected machines for faster troubleshooting.

*for machines with Edge device

Data access

Data access*

My rConnect provides live and historical data from your connected machines to analyze and boost your productivity.

*for machines with Edge device and OPC UA connection

Choose your connection type

For all machines: unconnected assets

• Completely independent platform

• One service management tool for all assets

• Collaboration amongst different companies

• Anytime and anywhere

Option: connected assets

• High secure connection to all your machines

• Remote service at any machine

• Data retrieval within your data ownership

• Distribute applications to your machines

Two ways to obtain connected assets

• Migration existing LRA license to a Success Pack

• Buy a Success Pack for an eligible machine

	All GF machines	With Edge device	With Edge device and OPC UA
Asset management
Conferencing
Service cases
Voice / Video
Remote access
Data access
Machine monitor
Sustainability KPIs*
Process inspector*
Process tracker*
*Application to be launched in the future

Machine monitor

See status and mode of connected machine anywhere and anytime. One dashboard allows you to gain insight into the efficiency of your workshop by continuously monitoring your machines.

Remote access security

Operator-only initiation secures full control. Full use of established transport encryption technologies such as TLS. Secure service-to-service connections are ensured without network coupling.

Device security

The Linux operating system is continuously improved, physical protection of certificates through TPM is possible. Over-the-air updates guarantee the most recent and secure device software releases.

Data and core security

Proven Azure security policies and decoupled Microservice Cluster with defense-in-depth prevent misconfigurations. Role-based access control supports secure access to components.