Our subscription packs feature a comprehensive range of services that guarantee the access and support needed to get the most out of your assets today, while preparing for the challenges of tomorrow.
Bronze | Bronze+ | Silver | Silver+
Free dedicated support by phone during local standard working days.
Digital assistance tools including remote control and diagnostic, as well as smartphone messaging on machine status and job progress.
Service request follow-up within 30 minutes and 1 hour call back as well as fast track scheduling for on-site intervention.
Bronze+ | Silver | Silver+
Annual check-up on the key component of a machine (e.g. spindle for milling machines) with detailed report.
Extended Remote Support
rConnect support 24 hours a day during local standard working days (Monday to Friday)
Silver | Silver+
An annual scheduled intervention on site including an OEM certified maintenance kit.
Preferred pricing on parts and labor related to preventive maintenance and on-site intervention.
Issued every year for customers using GF Machining Solutions certified wear parts and maintenance services.
Annual software backup on USB or clone on external device.
Ball Bar Testing
Yearly positioning performance check-up for NC machines according to high accurate measure of circular path.
Additional one year warranty with spare parts, Step-Tec spindles and labor included.