Our Success Packs
Our Success Packs are designed to maximize your return on investment and empower you in your quest for success—across all industrial segments.
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Success Packs
All-inclusive service
Our subscription packs feature a comprehensive range of services that guarantee the access and support needed to get the most out of your assets today, while preparing for the challenges of tomorrow.
Bronze+
Achieve flawless production
Silver
Set the foundation for growth
Bronze | Bronze+ | Silver | Silver+
Hotline
Free dedicated support by phone during local standard working days.
rConnect
Digital assistance tools including remote control and diagnostic, as well as
smartphone messaging on machine status and job progress.
Speedy Access
Service request follow-up within 30 minutes and 1 hour call back as well as fast track scheduling for on-site intervention.
Bronze+ | Silver | Silver+
Advanced Diagnosis
Annual check-up on the key component of a machine (e.g. spindle for milling machines) with detailed report.
Extended Remote Support
rConnect support 24 hours a day during local standard working days (Monday to Friday)
Preventive Maintenance
An annual scheduled intervention on site including an OEM certified maintenance kit.
Discounts
Preferred pricing on parts and labor related to preventive maintenance and on-site intervention.
Certificate
Issued every year for customers using GF Machining Solutions certified wear parts and maintenance services.
Upgrade
Innovative upgrade.
Secure Backup
Annual software backup on USB or clone on external device.
Ball Bar Testing
Yearly positioning performance check-up for NC machines according to high accurate measure of circular path.
Extended Warranty
Additional one year warranty with spare parts, Step-Tec spindles and labor included.
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